Service System
We provide comprehensive technical and project support to customers before equipment production:
- Product solution evaluation and selection recommendations (lipstick, pressed powder, mascara, powder, etc.)
- Equipment function description, configuration recommendations, and production line planning reference diagrams
- Customer material compatibility consultation (particle size, viscosity, oil content, etc.)
- Feasibility analysis and structural optimization recommendations
- Customized functional module confirmation (such as filling method, pressing structure, mixing type, etc.)
Prototyping And Trial Production Services
Qimao provides proofing and verification services to help customers reduce decision-making risks:
Perform material compatibility testing based on customer formulas
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Perform material compatibility testing based on customer formulas
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Provide on-site or video demonstrations to ensure customers have a clear understanding of equipment operation
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Issue proofing results reports and parameter adjustment suggestions on demand
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We support all kinds of order requirements from single equipment to whole-line customization:
- Multiple series models support customized size, voltage, structure and control system
- Can be matched with automatic heating, cooling, vacuum, metering and other functional modules
- Support multi-product line equipment integration and layout planning
- Each equipment is strictly quality inspected and delivered in stages according to plan
- Provide packaging, cabinet loading and export document support
Installation and commissioning services
Ensure that the equipment is successfully landed and put into production quickly in the customer's factory:
- Provide Chinese and English operation manuals and circuit/gas line drawings
- Remote video guides customers to complete equipment installation and wiring
- Engineers can be sent to the site to provide commissioning and operation training (depending on the region and project scale)
- System settings and personnel operation training are integrated
After-sales technical support
All equipment enjoys technical support and warranty services:
The standard warranty period is 12 months
Provide remote technical support and video diagnosis
Fast response to faults and high remote resolution rate
Key components can be allocated and shipped according to the project in priority
Technical consulting services (unlimited time and number of times)
To ensure the long-term stable operation of customer equipment, we provide:
Recommended list of wearing parts delivered with the equipment
Support regular replenishment and batch delivery of original accessories
Common parts such as heating tubes, sealing rings, cylinders, molds, etc. are in sufficient inventory
Support customers to pre-order maintenance packages according to annual plans
According to customer capacity expansion or product line changes, Qimao can provide the following services:
- PLC system upgrade and software optimization
- Addition of new functional modules (such as automatic feeding, dust removal, labeling, etc.)
- Non-standard mold development and replacement
- Local structural adjustment of original equipment or expansion of new functions
- System linkage integration and intelligent control transformation
Export logistics and document support
Qimao provides convenient shipping assistance for overseas customers:
- Years of export experience, familiar with packaging and transportation requirements in different regions
- Support various trade terms such as EXW, FOB, CIF, etc.
- Provide standard export documents such as customs declarations, packing lists, product instructions, technical drawings, etc.
- Assist customers to connect with freight forwarders for shipping arrangements